Program Summary
NONCREDIT ENTERPRISE COMMUNICATION - Certificate of Completion
2022 - 2023, 2023 - 2024, 2024 - 2025
Earners of this certificate demonstrate oral and written workplace communication skills requiring inquiry, acknowledgment, advocacy and problem solving. Students create scripts using role play to participate in effective difficult conversations, and develop and deliver a constructive criticism feedback session. Students apply constructive business writing concepts to writing letters and emails using complete sentences with sentence variety, clarity with pronouns, proper punctuation, paragraphing and clear organization of ideas.
Career Opportunities
Enhances employment opportunities where communication skills are intergral to the work environment.
Required Courses (0.0 credits)
Total Hours: 27.0
WKFP 527
WORKPLACE COMMUNICATION STRATEGIES
9.0
WKFP 528
DIFFICULT CONVERSATIONS
9.0
WKFP 529
BUSINESS WRITING IN A TECHNOLOGICAL WORLD
9.0
Total: 27.0
Program Outcomes
Describe what is meant by the following, and how to apply them in difficult conversations: Inquiry, acknowledgement, advocacy, and problem solving.
Written / Typed Homework
Effectively use scripts and role playing to deliver effective difficult conversations.
Class Performance
Construct and deliver a constructive criticism feedback session.
Class Performance
Describe how collaboration techniques can be used to address a conflict
Written / Typed Homework
Apply business writing concepts to writing letters and emails using complete sentences with sentence variety, clarity with pronouns, proper punctuation, paragraphing and clear organization of ideas.
Written / Typed Homework
Describe the importance of proper tone and style for business writing.
Class Performance