Catalog Year:
2022 - 2023, 2023 - 2024, 2024 - 2025, 2025 - 2026
This certificate develops communication skills that relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving.
Career Opportunities
Enhances employee communications and collaborations in the workplace.
Required Courses (0.0 credits)
Total Hours: 27.0
WKFP 537
BEST PRACTICES IN CUSTOMER SERVICE
9.0
WKFP 538
THE ART OF NEGOTIATING AND COLLABORATING
9.0
WKFP 539
EFFECTIVE COMMUNICATION AND PERSONALITY STYLES
9.0
Total: 27.0
Program Outcomes
Outcome
Describe and apply 4 essential Customer Service Best Practices in a role play.
Assessment
Written / Typed Homework
Outcome
Construct and deliver a constructive criticism customer service experience session.
Assessment
Class Performance
Outcome
Describe the different personality styles and how to adapt to each.
Assessment
Written / Typed Homework
Outcome
Demonstrate the collaborative problem solving model to a case study.
Assessment
Class Performance
Outcome
Provide strategic customer service recommendations to a business related case study.
Assessment
Class Performance